***UPS, FEDEX, USPS, DHL WILL NOT TRANSPORT FIREWORKS***
ALL ORDERS CONTAINING EXPLOSIVE FIREWORKS MUST BE TRANSPORTED BY COMMON
CARRIER FREIGHT (AKA TRACTOR TRAILER.)
Q: How long will it take for my order to reach me?
A: Haz mat freight common carrier shipments on average take 7-10 days to reach you. Since these shipments are considered explosives they can NEVER be transported by air and must stay on the ground at all times. Expedited or next day shipments are not an option that we use due to the cost reaching $1,500-$2,000 just for the freight. Products that are not classified as Haz Mat Explosives (sparklers, smoke devices, sky lanterns, Fuse, mortar tubes, snakes,and snaps) can be shipped using UPS Ground (3-7 day delivery) So, depending on what products you will be purchasing will determine the transit time of your order. Please see our (low cost shipping) category for products that can be shipped UPS Ground.
Q: Do you have a minimum order requirement?
A: Yes and No... Orders that will be shipped using the haz mat freight shipping option will be subject to a $200 product minimum. Orders under $499.99 will be charged shipping as listed on the above shipping map, and all haz mat freight orders over $499.99 ship for free. Items purchased from the (Free Shipping) and (Low Cost Shipping) sections are not subject to an order minimum.
Q: Do you take orders over the phone?
A: Yes and No... Since You Are Reading This Section Now You Are on The Internet and You Are On Our Website Which Means You Have The Ability To Place Your Order Now As This Is The Intended Purpose Of The Website. For Those Whom Are Uncomfortable Using Online Checkouts Please Be Aware That If You Call To Place An Order We Will Simply Create an Account For You On This Website and Process Your Order The Same As You Would From Home. However, If You Still Must Place Your Order Over The Phone please have your order ready and try to be as prompt as possible due to the high volume of in-store customers that need assistance as well. 574-742-8164
Q: What forms of payment do you accept?
A: Authorize.net is our website processor and will accept all major credit cards such as Visa,Mastercard,American express and Discover. Paypal payment methods are no longer accepted as they have taken and anti-fireworks stance and will no longer support the fireworks industry.
Q: What states do you ship to?
A: We ship to all states except the following.
CA, DE, NV, AK, HI, NJ, NY, OR, RI, VT, MA,TN, OH and Washington D.C.
-We cannot ship to APO/FPO or P.O. Boxes.
-We do not ship outside the USA.
Q: I live in an area not accessible with Large Trucks?
A: All fireworks are shipped via common carrier (Tractor Trailer or Large Box Truck) to your home or the closest freight terminal. Your Ship to location must be able to accept freight shipments. We strongly advise you to arrange for delivery to a work or business address. This will reduce both the delivery time and shipping complications. All orders will require an adult signature for acceptance of your orders and in some cases your I.D must be present.
Q: What do I do when the truck arrives?
A: Delivery drivers are not responsible for unloading your order. Packages will be placed on the tailgate of the truck. If your order is unable to be delivered to your home you are responsible for picking up your order from the nearest terminal. The trucking company will call you 24 - 48 hours ahead of time to schedule your delivery using the phone number you provide durring the checkout process.
Q: My boxes have been damaged in shipment?
A: We are not responsible for damage, lost, misdirected, or stolen merchandise. Always inspect your order and have the driver note any damages on the delivery receipt before signing. Once you have the shipping paperwork with the drivers note of damage it will be up to you to contact the carrier and open a claim.
Q: I need my order before July 4th? Can you guarantee a delivery date?
A: We are unable to guarantee a delivery date and will make every attempt to ship your order in time for delivery before the July 4th holiday. When placing your order, please allow enough time for any unforeseen delays in processing, transit and delivery. In most cases orders take 3-10 days for delivery. WE ARE NOT RESPONSIBLE FOR ORDERS THAT ARRIVE AFTER ANY SPECIFIC DATE.
Q: I placed an order a few days ago and decided to cancel the order?
A: Once your order is placed in the possession of the shipping carrier, ownership passes to you. Once your fireworks have been shipped, they can NEVER be returned. Do not order fireworks if there is any chance you may not want them when they arrive. All sales are final.
Q: I am not sure of the fireworks laws in my area? You ship to my state so they must be legal?
A: To avoid confiscation or possible fines, make sure that fireworks are legal in your state. Neither Overstock Central Fireworks nor the shipping companies know all of the exact county or local laws for your state and are not responsible for the use of our merchandise.
Q: Are fireworks legal in my state?
A: You may want to consult with the state, county or local officials in the area that you will be shooting fireworks. Even in states where fireworks are permitted, certain counties and cities may have additional restrictions. Your local fire department will usually be aware of local firework laws in your area. Note that in many areas it is illegal to shoot fireworks unless you have a permit. Please consult with your local officials in order to obtain a permit. When you agree to our Purchasing and Hold Harmless Agreement you are stating that you have all necessary permits. It is your responsibility, not that of Overstock Central Fireworks, to ensure that you can legally possess these fireworks. People not having permits where required run the risk of fines and/or confiscation of fireworks without any recourse to us or the shipping company.
Q: Your products caused damage or harm to my person and/or property?
A: We are not responsible for the use, misuse,confiscation or malfunction of our merchandise. Any injuries or such that may occur are not our responsibility. We recommend a distance of at least 125' to 150' radius clear of people and property when using fireworks. Please remember that fireworks are fun, but they are not toys. If you are in doubt or have a question about the use or function of any of our products, please contact us before use. We are very knowledgeable of the use of our products. Please do not assume anything and remember safety comes first and then have fun.